Job Description

Service Manager – Marine Electronics – Germany
Location: Hamburg

The company…

A truly globally recognised maritime brand specialising in the service and maintenance of Marine Electronics and Communication equipment, you will lead a team of 12 people in the key maritime hub of Hamburg.

The role…

-Manage the service coordination team & engineer team
-Providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels
-Function as the customer’s contact point for problem identification and resolution for issues that have been escalated by the team
-Improve usage of support resources and optimize productivity of the team
-Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully
-Contact partner for our contract customers
-Communicate with all parties in a constructive manner to guarantee customer expectations are met
-Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests
-Member of management team

The person…

-In-depth knowledge of the international maritime business
-10+ years of experience, out of this at least 3+ years of management experience
-Technical knowledge, preferably in NavCom business
-Strong organizational, presentation, and customer service skills
-BA/BS, preferably in technical science, business administration or a related field
-Ability to work in a team and communicate effectively
-Interpersonal skills: telephony skills, communication skills, active listening, customer – care
-Fluent in German and English

The reward…

-A highly competitive industry package

Location: Germany, Hamburg