Service Manager Marine Electronics - Germany
- Post Date:25th January 2019
- Views 60
- Rank ManagerOffered Salary £50,000 or moreSalary Competitive
Job Description
Service Manager – Marine Electronics – Germany
Location: Hamburg
The company…
A truly globally recognised maritime brand specialising in the service and maintenance of Marine Electronics and Communication equipment, you will lead a team of 12 people in the key maritime hub of Hamburg.
The role…
-Manage the service coordination team & engineer team
-Providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels
-Function as the customer’s contact point for problem identification and resolution for issues that have been escalated by the team
-Improve usage of support resources and optimize productivity of the team
-Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully
-Contact partner for our contract customers
-Communicate with all parties in a constructive manner to guarantee customer expectations are met
-Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests
-Member of management team
The person…
-In-depth knowledge of the international maritime business
-10+ years of experience, out of this at least 3+ years of management experience
-Technical knowledge, preferably in NavCom business
-Strong organizational, presentation, and customer service skills
-BA/BS, preferably in technical science, business administration or a related field
-Ability to work in a team and communicate effectively
-Interpersonal skills: telephony skills, communication skills, active listening, customer – care
-Fluent in German and English
The reward…
-A highly competitive industry package
Location: Germany, Hamburg
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