Customer Support Territory Manager

Recruiter
Location
Germany, Hamburg
Salary
£67152 - £75546 per annum + Plus attractive benefits package
Posted
06 Nov 2017
Closes
04 Dec 2017
Ref
918537
Contact
Chris Slade
Sector
Merchant Navy
Location Type
Shore
Vessel Type
Shore-based
Contract Type
Permanent
Faststream exclusive client product offering include diesel & dual fuel propulsion and auxiliary marine engines, as well as complete marine generator sets.

Due to continued growth they require a Customer Support Territory Manager for Hamburg.
As a Product Support Specialist Representative, the incumbent manages marine product support activities including continuous improvement of dealer service and parts capability, managing customer issues and product health reporting.

Job Duties
Liaise among dealers, customers and other personnel and divisions
Assist dealers in business planning and on effectiveness of meeting expected business results.
Consult with dealers on process improvement methods and assist with process evaluation.
Understand and keep current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization.

Required Qualifications:

Work experience with diesel and/or gas engines in technical field
Prior experience in field assignments and have demonstrated the ability to work independently, to communicate effectively and to influence others in the work group, dealer personnel and customers.
Demonstrated ability to work on larger scale, more complex assignments and provide direction to lower level reps on project assignments.
Previous marine industry engineering or product support experience.
Previous power plants product support experience

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