Service Coordinator

Service Coordinator
Location: Dorking

The role…

It is envisaged that this role will take on specific maintenance customers and look after their needs in conjunction with Customer Support Manager, Technical Sales Manager and Business Development Manager.
At certain times the role will also require that other customers are covered, for example due to staff absence and leave. The development of an on-going rapport between customers and company is of major importance. This can be a highly stressful and demanding role; persons must be tolerant and have all the necessary coping skills including excellent time management.

Specific Duties

-Processing and management of all service enquiries, both "contract" and "chargeable" work from specified customers.
-Liaise directly with the customer's office and onboard staff to keep them informed with the progress of all ongoing supply and service requirements.
-Liaise directly with equipment manufacturers, suppliers and service agent in order to receive quotation and to ensure the required services are performed efficient.
-Utilising the company's existing engineering staff to provide technical advice to onboard staff in order to avoid service attendances or increase the chance of a successful attendance.
-The upkeep and housekeeping of the company's service database, ensuring records are kept as up to date and accurate as possible.
-Identification and promotion of sales opportunities for the company's products during the course of the normal service activities.
-Assistance with company response to enquiries received for all products.
-Occasional requirement to carry out of hour's mobile phone to respond to urgent service calls at weekends.
-Very occasional travel in order to attend meetings with key customers.

The person…

-Administration degree desirable
-Experience in Marine Electronics or Shipping relevant environment
-Back office experience
-Focused, Team working
-Well - Organized
-Customer driven Business oriented

The reward…

-Annual leave