Field Service Engineer - Marine Electronics

England, Hampshire, Portsmouth
£32000 - £34000 per annum + Car Allowance + Rotation + Pension
16 Oct 2017
13 Nov 2017
Simon Grant
Location Type
Contract Type
Field Service Engineer - Marine Electronics
Location: Portsmouth

The role…

The Field Support Engineer is responsible for performing system installation and maintenance. He/She represents the Customer Support team on-site to ensure work is completed professionally. Together with Support Coordinators and Technical Support Specialists he/she is "the face to the customer".

-Stay-by onsite deployment based on Customer requests
-Adhere to service requests on date & time, location, scope of work and any other instructions
-Troubleshoot and inspect findings to determine source of problem, rectify or replace with Customers' agreement
-Escalate any issue beyond the service scope to responsible CS team/management
-Ensure Customer is briefed on worked performed and service report is prepared and signed off by Customer
-Ensure service work rendered complies with internal Service & Support processes
-Ensure compliance to Code of Business Conduct and Quality Management system requirements
-Support projects or other technical jobs required
-Deliver all service case documentation in time as required (drawing adjustments, service reports, expense reports, etc.)

The person…

-Degree / Diploma in Engineering or Computer Technology, Electronical/Electronics Engineering
-OEM Technical training certificates preferred
-Knowledge in ERP system is preferred
-Technician or equivalent experiences in Marine Electronics is a plus
-Communication - Written and Verbal (English minimum)
-Drive & Enthusiasm - Self-motivated, work independently
-Customer focus - puts customer first
-Results-oriented - delivers results, prioritizes, good use of time, efficient/effective
-Problem Solving - Structured and Analytical

The reward…

-£32,000 - £34,000
-Car allowance
-25 days annual leave + 8 days bank holidays
-Free parking
-4 x salary life assurance
-Contributing pension scheme
-Engineers will work 30 weeks per year and have 20 weeks per year as a non-working period (down time) This is normally cyclic in a 5 week period - 3 on, 2 off