Service Manager - Ships Propulsion

Service Operations Supervisor - Ships Propulsion
Location: Göteborg

As a Service Operations Supervisor you are responsible for providing leadership to the service team and you will be responsible for the co-ordination of Service Engineers within a given region. You will ensuring customer satisfaction through field service being carried out in a professional and accountable manner and within budgeted costs and provide technical and after sales support to clients.

Job Duties/Responsibilities:

The Service Operations Supervisor is responsible for ensuring all field service and commissioning is carried out according to customer requirements. Customers would contact the Service Operations Supervisor to log an issue with the product. They are also the first point of contact with the customer when providing technical support.

The service team is responsible for commissioning and service/repair on site and the management of warranty claims. The Service Operations Supervisor is responsible to ensure customers' requirements are satisfied and involves customer interface, meetings and negotiations.

The role requires deep expertise and an ability to propose and provide technical recommendations and solutions to clients for repair and upgrading jobs. The incumbent will be expected to provide a sufficient induction and training to ensure service engineers sent out on the field have the appropriate skills and behaviour.

The position is responsible for monitoring the progress on works carried out and coordinating with the customer and shipyard on site during Repair and Commissioning jobs. You will also assist with the Service Engineer's travel and is responsible for ensuring that the Service Engineers are suitably equipped to carry out any work required.

You will be expected to assist in the development and implementation of the After Sales strategy within the area of coverage.

As a leader you will train, develop and motivate the team to achieve individual and department objective.


Required Qualifications:

- A college or university degree or certificate that is equivalent, ideally in engineering.
- Five to eight year plus of progressively responsible job-related experience in Service & Technical
Support ideally in the marine industry or other relevant field.
- The individual must have high leadership skills and must be results orientated.
- Expertise and an ability to propose and provide technical recommendations and solutions to clients for repair and upgrading jobs.
- Highly responsible, excellent communications and interpersonal skills.
- Good human relations skills to develop a collaborative/cooperative work relationship with others inside and outside the business unit.
- Able to work and set priorities for self and for the work team without day-to day direct supervision.
- Willingness to travel.